Every order, every listing, every price. One calm screen.
MarketplaceHQ 365 brings your orders, stock, postage labels, repricing and customer messages together, and hands the routine work to automation so your team deals only with what needs a person.
Built by a working UK seller, for the way sellers actually work.
One tool instead of four
Stop jumping between an order tool, a stock tool, a repricer and a shared inbox. One login, one stock count, one place to look.
Automate the routine
Courier choice, label printing, stock sync, common warnings and common customer questions are handled by rules and AI, with a person kept in the loop for anything sensitive.
Go live safely
Every channel starts in shadow mode: MarketplaceHQ 365 reads and compares, and writes nothing to a marketplace until you switch that channel on.
Everything a growing seller needs to run the day
Orders and despatch
Orders from every channel in one queue. A rule engine picks the courier and service for each one, and anything it cannot place goes to review instead of guessing.
Postage labels
Book and print labels through your own courier accounts, send tracking back to the marketplace, and scan to pack at the bench.
One stock count
A single ledger of every movement, with reservations for open orders, safety buffers per channel, and support for made-to-order products.
Repricing
Strategies with hard floors and ceilings, a decision engine that answers in under a second, and a full log of why each price changed.
Alerts, triaged
Warnings from your marketplaces land in one list. Known ones are fixed automatically, and the rest are assigned to a member of staff. Critical issues are never ignored.
Customer inbox
Every customer message in one thread view, with AI-drafted replies that follow your policies and escalate what they should not answer alone.
Stock sourcing
Upload a supplier spreadsheet. MarketplaceHQ 365 checks it against your sales history and tells you what to buy, hold or skip, and why.
Listing creation and optimisation
Draft and improve titles, bullets and descriptions to each marketplace's rules, with an automatic checker before anything is published.
Connections page
Add every marketplace login and API key in one place. Secrets are encrypted and are never shown again after saving.
Decisions in under a second. Honest about the rest.
Our engine decides a new price in well under a second. Marketplaces then take time to tell us about a competitor change and to publish ours, so the full loop is seconds to minutes. We show you each stage per change, so you can see exactly where the time goes.
Strategies include win the Buy Box, maximise margin, stay under a competitor and clearance. A price can never go under your floor, a big drop needs a person to approve it, and a suspicious competitor price pauses the item and raises an alert.
Answer the easy questions automatically. Keep people for the rest.
Where is my order, can I change my address, is this in stock: Claude drafts the reply from the real order record and your policies. Refunds, complaints, legal threats and anything unusual are always escalated to your team, never auto-sent.
Start with every draft approved by a person. Turn on auto-send, per question type, when you trust it.
Move over without stopping your shop
Connect
Add your marketplace and courier logins on the Connections page. Each one is tested before it is saved.
Import
We pull your products, stock levels and rules out of your current system and load them in, so you do not start from a blank screen.
Shadow, then live
Run beside your old system, compare results, then switch channels on one at a time.
Built for staff access you can trust
- Staff sign in with a password and two-factor authentication.
- Roles for owner, admin and viewer, so only the right people see keys and settings.
- Saved API keys and logins are encrypted and never displayed again.
- An audit log records who did what.
- Each customer account is kept in its own separate data space.
Explore what it does
Orders and stock
One order queue and one stock count across every marketplace and web shop. Automatic courier rules, label printing and stock sync with MarketplaceHQ 365.
Read moreRepricing
A repricing engine that decides in under a second, with price floors, ceilings, approval for big drops and a full log of every change.
Read moreCustomer inbox
All customer messages from every channel in one inbox, with AI-drafted replies based on the real order and your policies, and escalation of anything sensitive.
Read moreSourcing and listings
Upload a supplier spreadsheet and get buy, hold or skip verdicts from your own sales history. Draft and improve marketplace listings with rule checks built in.
Read moreSimple pricing based on your monthly orders
Early-access pricing will be confirmed before launch.
Up to 100 orders
For sellers just getting going. Every feature included.
Get early accessUp to 1,000 orders
For busy multichannel sellers. Every feature included.
Get early accessOver 1,000 orders
For high-volume sellers: £99 a month covers your first 1,000 orders, then 2p for each order after that.
Get early accessWant it done for you?
Managed set-up: we connect your channels, import your products, stock and order history from your current system, configure everything and run it side by side with your old tool until you are happy to switch.
Be among the first sellers on MarketplaceHQ 365
Tell us where you sell and roughly how many orders you ship a week. We will be in touch about early access.