What's new: five features built around the problems that cost sellers money

One click builds the evidence for any order: the order and its lines, our dispatch proof, the courier label and tracking timeline, buyer messages, refund history, product weight and size, and photos where we have them. It opens as a printable page (save as PDF from the browser) or downloads as a zip with the JSON and labels.

• Amazon A-to-z and chargebacks, eBay cases, and carrier claims for lost, late or damaged parcels with Evri, Royal Mail and DPD
• Claimable parcels are detected for you: no scan for several days, stuck in transit, or a buyer saying a delivered parcel never arrived
• A "Claims to file" queue with the value at stake and a countdown to each deadline, then claim status and money recovered
• Claim wording and deadlines ship as editable starting points and are marked unverified until you confirm them against your own contract

Watches tracking for stalled or late parcels and orders close to their promised date, and flags them before the buyer writes in. For each one it drafts a short proactive message in the buyer's language, checked by the same Amazon message rules as the inbox, and waits for a person to approve it.

• At-risk orders on the dashboard with the reason in plain English
• Drafts in English, German or French from your own template or the built-in one; nothing is sent without approval
• Channels in shadow mode record what would have been sent, and nothing more
• One click opens a carrier claim from the same screen
• Measures "where is my order" messages avoided, and says so only once there is enough data to compare

Pick any SKU and a moment in time and see what the stock, price, floor, listings, channel buffers and rule decisions were then, with the events that moved them: stock ledger, repricer timeline and sync log. "Why did we oversell on Tuesday?" is answerable in seconds.

• Replayed from the ledgers you already have, plus a daily snapshot with a retention you set
• Findings are worked out for you, such as a channel still showing stock after it reached zero because a push failed
• Every oversold order links to the moment it happened

For Q4 or any promotion: the cash needed to buy the forecast stock, split by supplier and due date; forecast revenue and profit; packing capacity against forecast orders; stock-out dates; and a go, watch or no-go checklist for each week.

• Cautious, balanced and aggressive scenarios from the existing forecast engine, each explaining its assumptions
• Courier last-posting dates are fields you fill in from your couriers' own announcements; none are built in
• Draft purchase orders can be created from the plan; nothing is sent to a supplier automatically

A ranked list of profit being left on the table, each row with an estimate and one action: profitable SKUs that are out of stock or under-buffered, SKUs listed on fewer channels than similar ones, price headroom under the competitor ceiling, dead stock with the clearance price that still clears cost, bundle suggestions from what buyers purchase together, and postage paid above the cheapest fitting service on your rate cards.

• Every estimate shows how it was worked out and how confident it is
• Each row links to the SKU and the screen that fixes it
• Dismiss or snooze any row with a reason, and bring it back later